Mission, Vision & Values

Every day over 8,000 men and women get up and go to work for Memphis. Each of them plays key part in making sure more than 650,000 residents enjoy excellent quality of life. Together, they are transforming the Memphis experience.

City of Memphis employees hail from diverse backgrounds and span a wide range of professions, skills and interests, but one thing they have in common is their shared commitment to providing excellent services to Memphis's residents and visitors alike. Not because it's their job, but because it'ss our mission: to be brilliant at the basics - delivering reliable, responsive high-quality services.

Servant leadership is the heart of public service. City employees are united by our common purpose of improving the quality of life for all Memphians, every day. We do this by upholding our 4 cultural values:

• Researching best practices and innovating current processes to ensure the best service and use of resources for our residents

• Mandating that we break all silos across the organization and ensure that we bring the best minds together to solve problems. Also, by always being inclusive of others and striving for a diverse workforce

• Setting clear expectations and holding all employees accountable for completing goals and delivering quality services

• Aligning our standards for high-quality service to enable an excellent experience for all Memphians