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Animal Shelter Operations Manager (Appointed)
ESSENTIAL JOB FUNCTIONS: Works under the Animal Shelter Director to oversee the daily functions of the animal shelter to ensure efficient operations, proper animal care, and staff supervision. Implements policies to ensure compliance with regulations and a safe work environment. Manages daily shelter operations ensuring that all protocols for animal intake, care, and adoption are followed. Maintains a clean, safe, and structured environment for animals and staff. Oversees record-keeping for animal care, medical treatments, and shelter statistics. Oversees scheduling, performance management, and training of reporting staff. Ensures all staff follow proper procedures for handling and caring for animals. Coordinates emergency response efforts including evacuation, quarantine, or shelter-in-place procedures. Provide ongoing staff development and enforce workplace procedures. Keeps abreast of local, state, and federal regulations and trends. Collaborates with veterinarians, rescue groups, and animal control to support animal welfare and resource sharing. Implements improvements in operational technology for tracking animals, inventory, and reporting. Maintains proper documentation for shelter inspections and reporting. Implements safety procedures to protect staff, volunteers, and animals. Promotes shelter programs such as adoption, foster care, spay/neuter initiatives, and volunteer opportunities. Manages inventory and ensures adequate supplies and proper resource allocation. Monitors and coordinates facility maintenance as needed. Assists with budget tracking and
operational efficiency improvements. Travels to various locations to educate members of the community on the issues of spay/neuter and general pet health awareness.
OTHER FUNCTIONS: Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment, such as a computer, calculator and telephone. Requires the ability to use equipment, such as hoses and ladders, cleans, lifts, and handles incoming animals, such as dogs and cats, weighing up to 25 lbs. and 50 lbs. Constant lifting, standing, and traversing shelter grounds as well as bending and reaching to clean kennels required.
TYPICAL WORKING CONDITIONS: Work is performed in an animal shelter/clinic environment using sterile techniques related to clinic operations. Frequent exposure to noise, fumes, pet hair, dandruff, and unpleasant odors. Involves contact with staff, visitors, volunteers, rescue workers and the general public. Must be able to be medically capable of handling and dealing with animals. May require occasional after-hours availability for
emergencies. Occasional travel throughout the city to attend pet rescue events required.
MINIMUM QUALIFICATIONS: Bachelor’s degree in Animal Science, Business Administration, or related field, and six (6) years’ experience relating to operations management or a closely related field; or any combination of experience and training which enables one to perform the essential job functions. Must possess and maintain a valid driver’s license as a condition of continued employment.
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City Charter requires that City Employees, with the EXECEPTION of “first responders”, must establish residence within Shelby County within six (6) months from their date of Employment. Proof of residence will be required at the time of hire. As defined by Tennessee House Bill 105, "first responder means paid, full-time law enforcement officers, firefighters, and emergency medical personnel and dispatchers of law enforcement, fire and emergency medical service departments."
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.