ESSENTIAL JOB FUNCTIONS:  Works under the general direction of a Lt. Colonel or higher rank supervisor assigned to the Communications Service Center, which operates twenty-four hours a day. Monitors assigned personnel in the performance of their duties to ensure compliance with the MOU between the Communications Workers of America and the City, departmental regulations, policies and procedures, as well as local, state and federal laws and guidelines. Serves as liaison with the Police Services compliance unit that oversees compliance with guidelines as set forth by the Commission on Accreditation for Law Enforcement Agencies. Monitors record management and equipment inventory, including personnel files, payroll forms and court time sheets. Provides input to the Management regarding in budget planning, purchasing, hiring, equipment contracts, and procurement processes. Provides an assessment for efficient and effective operations which includes evaluating staff work performance and making recommended changes, when necessary. Researches and responds to complaints from individuals outside the unit; as well as internally, including Uniform Patrol Supervisors regarding actions/behavior of dispatchers. Evaluates disciplinary reports regarding employees. Recommends appropriate level of action to be taken on major infractions, handles minor incidents, and conducts disciplinary hearings, when instructed to. Performs conflict resolution among employees and provides other resolution techniques, when necessary. Implements and communicates policies and procedures to the staff. Establishes objectives for in-service training programs for the service center. Ensures procedures are up-to-date and supervisors are familiar with: evacuation procedures, reporting to the back-up sight, reporting phone malfunctions with the 911 emergency phone line and the non-emergency line, and proper notification to the Command Staff. Monitors work performance of the assigned staff, provides direction on projects, and assists with troubleshooting problems. Attends meetings periodically and represents the Command Staff (i.e. Shelby County 911 District quarterly meetings). Provides testimony in court and at depositions regarding policy and procedures and media produced such as tapes of calls, radio transmissions etc. when properly summoned. Monitors On-the Job Injury reports, Long Term Absence rosters, and employees covered under FMLA to ensure proper compliance and oversight.

OTHER FUNCTIONS:

1. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS:  Must be able to communicate clearly both verbally and in writing.  Requires the ability to operate general office equipment such as a personal computer and telephone. 

TYPICAL WORKING CONDITIONS: Work is performed in an office environment and involves contact with staff and police personnel. May be subject to calls after general work hours from Supervisors.