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Fire Communications Manager (Ongoing)
🔍 Memphis, Tennessee
ESSENTIAL JOB FUNCTIONS: Works under the general direction of the Fire Deputy Chief of managing organizational operations and dispatch and data collection of the Fire Services Communications service center. Recommends improvements to dispatch equipment and maintains status of current equipment. Manages work activities of assigned staff, provides training, work direction, and assignment of duties. Directly monitors performance of supervisors, provides regular feedback, conducts annual reviews, and takes corrective action as necessary to maintain supervisor performance. Researches and utilizes the latest information regarding computer technology for emergency dispatch, electronic communications, mobile data terminals and record keeping. Prepares, justifies, and monitors the service center budget to maintain adequate levels of personnel, materials and equipment. Composes and maintains fire management zones (FMZ) for the division for the purpose of preparing pre-incident plans, flushing fire hydrants, and installing smoke detectors, etc. Maintains an index of streets, designating location, cross-street number, and responding equipment for alarms. Coordinates and maintains all phone lines/systems for the division in conjunction with Information Systems (IS) division. Keeps abreast of legislative and regulatory developments, new administrative techniques, and current issues through continued education and professional growth. Travels to and attends conferences, workshops, and seminars as appropriate.
OTHER FUNCTIONS:
- Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing with staff, outside contacts, and City and Public officials. Requires the ability to operate general office equipment such as a telephone, computer, and fire communications equipment. Requires the ability to operate an automobile.
TYPICAL WORKING CONDITIONS: Majority of work is performed in an office environment. Some travel required to fire stations and various sites throughout the city. May experience exposure to dust, smoke, fumes, and all types of weather conditions. On call 24 hours a day, seven days a week for emergencies as needed.
MINIMUM QUALIFICATIONS: Bachelor’s degree in business administration, Public Administration, Emergency Management or closely related field and ten (10) years of progressively responsible experience in an emergency communications center, with three (3) of the ten (10) years in a supervisory/lead capacity (such as a watch commander, mid-level manager or higher). Must have current knowledge of Computer aided Dispatch Systems and Emergency Medical Dispatch Protocols and Standard Operating Procedures; or any combination of experience and training which enables one to perform the essential job functions. Must possess and maintain a valid driver’s license as condition of continued employment.
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City Charter requires that City Employees, with the EXECEPTION of “first responders”, must establish residence within Shelby County within six (6) months from their date of Employment. Proof of residence will be required at the time of hire. As defined by Tennessee House Bill 105, "first responder means paid, full-time law enforcement officers, firefighters, and emergency medical personnel and dispatchers of law enforcement, fire and emergency medical service departments."
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
