TYPICAL PHYSICAL DEMANDS:   Must be able to communicate clearly both verbally and in writing with staff, outside contacts, and City and Public officials.  Requires the ability to operate general office equipment such as a telephone, computer, and fire communications equipment. Requires the ability to operate an automobile.

TYPICAL WORKING CONDITIONS:  Majority of work is performed in an office environment.  Some travel required to fire stations and various sites throughout the city.  May experience exposure to dust, smoke, fumes, and all types of weather conditions.  On call 24 hours a day, seven days a week for emergencies as needed.

MINIMUM QUALIFICATIONS:  Bachelor’s degree in business administration, Public Administration, Emergency Management or closely related field and ten (10) years of progressively responsible experience in an emergency communications center, with three (3) of the ten (10) years in a supervisory/lead capacity (such as a watch commander, mid-level manager or higher). Must have current knowledge of Computer aided Dispatch Systems and Emergency Medical Dispatch Protocols and Standard Operating Procedures; or any combination of experience and training which enables one to perform the essential job functions.  Must possess and maintain a valid driver’s license as condition of continued employment.

The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City Charter requires that City Employees, with the EXECEPTION of “first responders”, must establish residence within Shelby County within six (6) months from their date of Employment. Proof of residence will be required at the time of hire. As defined by Tennessee House Bill 105, "first responder means paid, full-time law enforcement officers, firefighters, and emergency medical personnel and dispatchers of law enforcement, fire and emergency medical service departments."
 
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.