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Retiree Consultant Analyst (Part-Time)
ESSENTIAL JOB FUNCTIONS: Works under the general direction of the Benefits and Retirement Supervisor to provide specialized guidance to retired and retiring City employees, with a focus on Medicare eligibility, enrollment, supplemental coverage, and individual health insurance options through brokers or the Marketplace (ACA). Plays a key part in helping retirees navigate diverse health coverage options and supports the Human Resources Division in ensuring clear, compliant, and supportive retiree communications and services. Provides individual and group consultations for retirees approaching Medicare eligibility. Educates retirees on Medicare Part A, Part B, Part D, Medicare Advantage, and supplemental (Medigap) plans, as well as individual/family health insurance plans available through licensed brokers or the Affordable Care Act Marketplace. Assists with coordination of Medicare and City sponsored retiree health benefits—including eligibility, timelines, and enrollment—and coordinates with brokers or Marketplace representatives to facilitate enrollment when appropriate. Works with vendors, licensed agents/brokers, Marketplace enrollment tools, and internal HR staff to support accurate benefits transitions and retiree plan administration. Responds to inquiries from retirees and eligible employees about Medicare, broker-assisted insurance options, and Marketplace enrollment via phone, email, or scheduled appointments. Prepares and presents educational materials, workshops, and resources related to Medicare, broker, and Marketplace based insurance options. Tracks and documents interactions and outcomes in appropriate systems or files. Monitors updates in Medicare and Marketplace legislation. Recommends and implements communication or service adjustments as needed. Assists with open enrollment sessions, retiree outreach events, and special retiree communication projects—including outreach on Marketplace coverage and eligibility for ACA plans.
OTHER FUNCTIONS: 1. Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment including telephone, computer, printer, and copier.
TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Requires contact with employees at all levels of City government.
MINIMUM QUALIFICATIONS: Bachelor’s degree in Public Administration, Business Administration, Human Resources, or a closely related field and (3) three years of professional working experience with Medicare advising, retiree benefits administration, individual/broker assisted health insurance (e.g., ViaBenefits); or any combination of experience and training which enables one to perform the essential job functions. Working experience with Microsoft Office products is strongly preferred. Working experience with Consolidated Omnibus Budget Reconciliation Act (COBRA) and Social Security strongly preferred.
The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
