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Service Delivery Manager
TYPICAL WORKING CONDITIONS: Work is performed primarily in an office environment. Involves contact with division management, City Staff, end users, technical support and executive management. Involves contact with various firms, outside vendors, and solutions providers. Requires independent travel to offices throughout the city.
MINIMUM QUALIFICATIONS: Bachelor’s degree in Computer Science, Information Technology, or a closely related field and seven (7) years of customer service end user experience with five (5) of seven (7) years in a supervisory capacity of professional experience in company management or word processing implementation; or any combination of experience and training which enables one to perform the essential job functions.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
Division: Information Systems
Service Center: IS Field Services
The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
