Support Services Supervisor

🔍 Memphis, Tennessee

New

💼: City Engineering

📅   : 2500000465 Requisition #

ESSENTIAL JOB FUNCTIONS: Works under the direction of an assigned Administrator in supervising support staff functions for assigned Service Centers. Supervises, coordinates, and reviews the work of staff assigned to handle customer inquiries, complaints, and various record-keeping functions. Formulates and implements standardized office procedures for handling purchasing functions, customer complaints, claims, and other administrative office tasks. Mediates/resolves elevated citizen and vendor concerns. Confers with supervisory personnel regarding service issue resolutions. Maintains high levels of customer service within the service centers. Prepares assigned service centers operating and CIP budgets. Provides recommendations within established limits, regarding the transfer of funds within accounts. Checks and approves invoices for payment. Provides research and prepares contracts and amendments for the maintenance department. Monitors contract compliance and recommends corrective action. Confers with vendors to obtain product or service information. Prepares bid and purchasing documents, analyzes quotations, and recommends selection of supplier. Conducts research to assist management in identifying and solving various operational problems. Monitors the processing of personnel forms, transactions, and current complement reviews and changes. Ensures compliance with current administrative policies, procedures, and regulations. Evaluates work performance and quality service in consultation with upper management. Compiles, creates and prepares a variety of regular and special statistical reports, correspondences, proposals, charts, graphs, and other various presentation materials for management.

OTHER FUNCTIONS

1. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly verbally and in writing. Requires the ability to operate general office equipment such as a personal computer, radio, scanner/copier, and telephone.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Occasional travel to other site locations throughout the city will be required.

Bachelor’s Degree in Business Administration, Finance, Accounting or closely related field and four (4) years of administrative functions including budget preparation, purchasing, and administering contracts with two (2) of the four (4) years in a supervisory capacity; or any combination of experience and training which enables one to perform the essential job functions

The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire.

The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov

Additional Information

Posting Date: Aug 13, 2025

Compensation

Minimum Salary: US Dollar (USD) 46,025.72
Maximum Salary : US Dollar (USD) 69,950.4
Pay Basis: Yearly

The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.

The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.

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Support Services Supervisor

🔍 Memphis, Tennessee

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