ESSENTIAL JOB FUNCTIONS: Works under the direction of an assigned manager to support and maintain the City of Memphis ITD Server environment including hardware, software, and operating systems. Handles daily technical support activities on data network, and server management. Assists with company infrastructure planning, implementation, and improvements. Performs regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures for the City of Memphis. Monitors progress of service requests and updates ticketing systems. Performs enterprise patch management program to ensure all systems are up to date. Provides technical support for escalated issues and works with vendors to resolve more complex issues. Works with assigned manager and other support staff to ensure requests are routed to the proper resources to be resolved quickly and efficiently. Leads and facilitates special projects related to job function for the division. Documents internal processes and procedures related to duties and responsibilities. Follows up with clients to ensure their systems are functional. Provides documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

OTHER FUNCTIONS: Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS: May be required to move and lift computer equipment (weighing up to 40 lbs.). Communicates effectively orally and in writing with internal and external customers and staff members at all levels. Ability to operate general office equipment such as a computer and telephone required. 

TYPICAL WORKING CONDITIONS: Involves contact with division management and end users, technical support, and executive management. Involves contact with various firms, outside vendors, and solutions providers.