Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment such as a personal computer and telephone. Requires the ability to lift and carry objects such as bunches of files weighing up to 15 lbs.

Work is performed in an office environment.

High School graduate or equivalent and six (6) years increasingly responsible experience in data processing and customer service to include experience related to group employee benefits and/or health insurance programs or a bachelor's degree in Business or Public Administration, Human Resources, or a related field and two (2) years increasingly responsible experience in data processing and customer service to include experience related to group employee benefits and/or health insurance programs; or any combination of experience and training which enables one to perform the essential job functions.  Must have experience working independently with confidential information.  Experience utilizing Oracle systems preferred. HIPAA REQUIREMENT: All employees who have access to health information which requires confidentiality procreated by the HIPAA Privacy Rule are required by the Rule to receive training so that they have an understanding and knowledge of both the Privacy Rule that corresponds to their job responsibilities and of the health plan's policies and procedures that impact on their job duties. Training on the requirements of the HIPAA Privacy Rule and the plan's health information policies and procedures under the direction of the plan Privacy Officer must be completed within the initial six (6) months as a condition of continued employment. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to disciplining action up to and including termination.