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Emergency Response Call Operator (Gold Path)
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- Police Services
- 📅
- 2400000291 Requisition #
MINIMUM QUALIFICATIONS:
1. Must be at least eighteen (18) years of age by the stating date of employment.
2. Attains and maintains State of Tennessee certification through approved training for public safety dispatcher on the National Crime Information Center (NCIC)/Tennessee Information Enforcement Systems (TIES)/National Law Enforcement. Telecommunications Systems (NLETS) within two days after completion of training.
3. Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances.
4. For those who have served in the Armed Forces of the United States, type of release/discharge must be “honorable”.
5. High school graduate or equivalent. Geographical knowledge of the City of Memphis is preferred.
6. Must be able to work various shifts and weekends.
7. Bilingual abilities strongly preferred.
SPECIAL REQUIREMENTS: The ideal candidate for this position will have previous 9-1-1 call taker /dispatcher experience utilizing Emergency Call Handling software and a Computer Aided Dispatch System. The ideal candidate will also possess the ability to operate a multi-line phone system in a professional setting; the ability to multi-task in a high volume, high stress work environment; and the ability to maintain composure and to deal effectively with people in emergency situations.
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
Division: Police Services
Service Center: Communications
The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
