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IT Quality Assurance Analyst II
- 💼
- Information Technology
- 📅
- 2400001104 Requisition #
ESSENTIAL JOB FUNCTIONS
Works under the direction of assigned manager to assist in the evaluation, testing, and validation of IT systems, services, and software. Assesses service levels, metrics, and product performance to ensure they meet established quality standards and provides a high level of customer satisfaction. Documents issues and tracks status updates. Gathers requirements and uncovers areas of improvement. Creates test scripts and performs functional testing. Develops and reviews instructional aids and materials used in quality workshops. Participates in the testing of applications and software to ensure functionality during the development process and the User Acceptance Testing (UAT) phase. Conducts testing on software, websites, and other technical products to identify and resolve defects and other potential issues. Assists in the evaluation of business processes and requirements gathering. Develops and/or participates in the development of solutions to resolve problems and improve processes. Conducts meetings and presentations to share ideas and findings. Documents and communicates results and other necessary information. Processes and implements recommended changes from management. Conducts research on emerging products, services, protocols, and standards in support of service delivery technology procurement and development efforts.
OTHER FUNCTIONS
1. Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS
Must be able to communicate clearly both orally and in writing with internal and external customers and staff members at all levels.
TYPICAL WORKING CONDITIONS
Work is performed primarily in an office environment. Some travel is required to on-site meetings and visits. Work involves contact with staff and the public.
MINIMUM QUALIFICATIONS
Bachelor’s degree in Business Administration, Information Technology, Project Management, or a closely related field and four (4) years of experience performing quality assurance duties; or any combination of experience and training which enables one to perform the essential job functions. Working experience with analytical and statistical techniques. Working experience with Microsoft Office applications is preferred.
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City Charter requires that City Employees, with the EXECEPTION of “first responders”, must establish residence within Shelby County within six (6) months from their date of Employment. Proof of residence will be required at the time of hire. As defined by Tennessee House Bill 105, "first responder means paid, full-time law enforcement officers, firefighters, and emergency medical personnel and dispatchers of law enforcement, fire and emergency medical service departments."
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
Division: Information Technology
The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
