ESSENTIAL JOB FUNCTIONS: Works under the general supervision of a Collection Manager in the Solid Waste Division. Supervises and evaluates the work of subordinate personnel in assigned area(s) engaged in the collection and transportation of solid waste to various disposal facilities and worksites. Organizes, assigns duties and schedules crew and all necessary resources required to meet daily needs and demands. Plans, distributes and monitors daily route assignments to ensure customers are serviced per service agreement. Drives to various worksites and inspects areas to direct personnel and equipment in order to assure “zone and area” complete. Manages the end-of-day close out process, capturing and communicating key service, safety, and equipment issues. Reviews daily demand for routes, determines potential gains from re-routing. Assists with data collection and reporting required for data management. Works with organized labor groups to resolve employee and labor relations issues. Investigated all injuries and incidents, ensuring consistent discipline and retraining. Reviews and audits documentation related to route operations daily (employee time and attendance, open tickets, etc.). Manages and maintains equipment including vehicle inspections, repairs, maintenance work orders and substitutions while coordinating service delivery with other supervisors. Locates and tags code violations. Enters and maintains data in the appropriate systems including adding pictures and other supporting documentation such as property and tax information. Collects and documents tagged debris by assigning personnel to handle the collection of debris and other pertinent information. Monitors, resolves, and closes 311 complaint tickets by entering information into the system. Investigates and resolves citizen concerns, complaints and requests and reports the action taken to management. Interprets policies for workers, takes the appropriate disciplinary action when necessary according to established rules/practices and confers with personnel representatives to resolve grievances. Completes reports by utilizing multiple Microsoft applications for management to review and analyze. Communicates verbally and in writing with general public, management, and other staff members regarding the Solid Waste Division.

OTHER FUNCTIONS:
1. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly verbally and in writing. Requires ability to lift carts and operate trucks such as rear-end loaders and open-bed. Must be able to operate a motor vehicle to inspect and observe solid waste collection, processing, disposal and recycling activities including traversing throughout various property grounds. Requires the ability to operate general office equipment, such as a computer, copier, and telephone and smart phone and or tablet device.

TYPICAL WORKING CONDITIONS: Majority of work is performed outdoors exposed to changing weather conditions, fumes, and odors. Must arrive in time to have crews prepared to start routes by designated time. Involves contact with staff, citizens, and union representatives. Frequently drives to various locations to inspect and monitor crews in the completion of working duties. Evening, weekend, or holiday work may be required.