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Support Services Analyst
ESSENTIAL JOB FUNCTIONS: Works under the general direction of assigned supervisor to provide administrative support to service centers within the division. Performs data entry duties and standard accounting functions. Processes payroll related matters and/or issues. Maintains, sorts, organizes, and archives other administrative files as required. Maintains employee personnel files and documentation. Ensures all files and reports are prepared for audits in accordance with internal or external requirements. Keeps records of materials and equipment ordered, received, and issued. Interacts and collaborates with the 311 Support Center to resolve citizens’ complaints. Consults with appropriate city personnel or external agency to resolve complaints regarding service requests. Analyzes and manages work orders to ensure accurate data is input into the appropriate systems. Schedules and dispatches work orders to applicable staff for assignment. Assists with monitoring or tracking payments for proper documentation and authorization. Verifies accuracy of inventory and equipment and prepares reports for management review. Logs and tracks employee assignments from start to completion. May assist in the maintenance of contracts and projects dependent on the assigned service center. Monitors violation notices and civil penalties assessed for non-compliance with established regulations, if assigned. Audits department expenditures and various program fees. Prepares invoices and verifies if funds are available for payment. Routes mail, directs visitors, and performs other administrative tasks as needed. Creates and prepares a variety of correspondences, memorandums, spreadsheets and reports by utilizing various computer applications.
OTHER FUNCTIONS:
Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment such as a computer and telephone.
MINIMUM QUALIFICATIONS: Associate’s degree in Business or Public Administration or a related field and four (4) years’ experience in administrative support functions; or any combination of experience and training which enables one to perform the essential job functions. Working experience using MS Word, MS Excel, and Oracle software preferred.
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City Charter requires that City Employees, with the EXECEPTION of “first responders”, must establish residence within Shelby County within six (6) months from their date of Employment. Proof of residence will be required at the time of hire. As defined by Tennessee House Bill 105, "first responder means paid, full-time law enforcement officers, firefighters, and emergency medical personnel and dispatchers of law enforcement, fire and emergency medical service departments."
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
Division: Public Works
The City Charter requires that City Employees, with the exception of "first responders", must establish residence within Shelby County within six (6) months from their date of employment. Proof of residence will be required at the time of hire. As defined by Tennessee Senate Bill No. 29, "first responder" means paid, full-time law enforcement officers, firefighters, and emergency medical personnel.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.
